Shipping policy
Shipping Policy
Last updated: 30 September 2026
Dispatch
Orders are processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or UK public holidays will be dispatched on the next working day. You will receive a shipping confirmation email with tracking details once your order has left us.
UK Delivery
We ship to all addresses in the United Kingdom using the following services:
| Service | Cost | Free when… |
|---|---|---|
| Standard | £4.00 | Order total is £30.00 or more |
| Express | £5.00 | Order total is £30.00 or more |
A tracking number is provided for all UK shipments. Estimated delivery times vary by service and will be displayed at checkout.
International Delivery
We ship to Australia, Canada, Hong Kong, Israel, Japan, Malaysia, New Zealand, Norway, Singapore, South Korea, Switzerland, UAE, and the United States.
| Service | Cost | Free when… |
|---|---|---|
| International Tracked & Signed | £15.00 | Order total is £75.00 or more |
All international shipments include a tracking number and require a signature upon delivery.
Duties & Import Taxes
International orders may be subject to customs duties, import taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. Please check with your local customs authority for details before ordering.
Address Changes
Please ensure your delivery address is correct at the time of placing your order. If you need to change your address, contact us immediately at the details below — we can only make changes before the order is dispatched.
Delays
While we aim to meet all estimated delivery windows, delays can occasionally occur due to carrier disruptions, customs processing, or exceptional circumstances beyond our control. If your order has not arrived within the expected timeframe, please get in touch and we'll investigate with the carrier on your behalf.
Contact Us
If you have any questions about your shipment, please contact us:
- Email: info@aethernox.com
- Via our website: www.aethernox.com